Contractual conditions

Subject and conclusion of the contract

This contract governs the relationship between the customer and Libroco as from the receipt by the Company of a confirmation email and acceptance of the order. Until then Maxlibri will not have any obligation.

Prices and total cost of supply

All prices on the website must be understood to include VAT and refer only to the cost of the products. The final delivery price must be calculated by adding the cost of the shipment and the other charges depending on the payment method or the warranties required to be calculated according to the choices made by the customer in forwarding the order.


Maxlibri undertakes to publish and keep up-to-date all information regarding the availability of the products on sale, but reserves the right to change them at any time and without notice. In the event that an orderly product was not available - or was mistakenly indicated as such - a special e-mail will be sent to the customer.


Maxlibri undertakes to deliver the products to the address indicated in the order, respecting as much as possible the average shipping times reported on the site.
Maxlibri can deliver the required goods in one order with multiple shipment, charging the customer with only the expense of the first shipment. It can also deliver the same goods in one order to the same customer in different orders, charging the shipping costs to an extent not exceeding what would have been done by shipment for each single order.

Obstacles to delivery or delivery

If, despite the shipment, material delivery of the products becomes impossible due to causes attributable to the customer (eg in the case of incorrect or non-existent address), Maxlibri will feel free to refrain from supplying, re-accrediting the net price of the shipping costs incurred. Maxlibri undertakes to publish on the site any geographical limitations of the service.

Right of withdrawal, refunds and replacement

Customer has the right to withdraw from the Product Purchase Agreement without having to provide any reasoning and without having to bear any costs other than those provided for in the following articles, within fourteen calendar days. The withdrawal period begins ("Withdrawal Period"):

(a) in the case of a single Product, from the day on which the customer or a third party, other than the carrier and designated by the customer, acquires the physical possession of the Products;

(b) in the case of a Multiple Order with separate deliveries, from the day on which the customer or a third party, other than the carrier and designated by the customer, acquires the physical possession of the last Product; or

(c) in the case of an order relating to the delivery of a product consisting of lots or multiple pieces, from the day the customer or a third party, other than the carrier and designated by the customer, acquires the physical possession of the last lot or piece.

In order to exercise the right of withdrawal, the client must inform Maxlibri before the expiration of the withdrawal period of his decision to withdraw.

For this purpose, the customer can send a message to the following e-mail box:

The customer has exercised his right of withdrawal within the Withdrawal Period if the notice regarding the exercise of the right of withdrawal is sent by the consumer before the expiration of the Withdrawal Period. In the event that the customer makes use of the Declaration of Withdrawal, the consumer is requested to indicate in the Declaration of Inquiry the order number, the Product (s) for which he intends to exercise the right of withdrawal and its address. Since the burden of proof regarding the exercise of the right of withdrawal before the expiration of the Withdrawal Period falls on the customer, it is in the interest of the client to avail of a durable medium when communicating to Maxlibri his withdrawal.

The customer must return the Products to Maxlibri, using a carrier of his choice and at his own expense, without undue delay and in any case within 14 calendar days from the date he informed Maxlibri of his decision to withdraw. The term is respected if the customer returns the Products before the expiration of the 14-day period. The Product, suitably produced and packaged, must be sent to the following address: Maxlibri s.r.l., Customer Service, via Etruria 6, 50026 San Casciano V.P. (FI). The direct costs of returning the Products to Maxlibri are borne by the customer. In the case of goods which by their nature can not normally be returned by mail, the Type Returns Instructions will indicate the cost of returning such Products through a specific carrier, together with the indication of that carrier. Types of Cancellation Instructions, containing information on the exercise of the right of withdrawal, are made available to the Customer on the Site prior to the conclusion of the Contract and attached to the Order Confirmation. Returning the Product to Maxlibri takes place under the responsibility and at the expense of the customer.

If the customer withdraws from the contract, Maxlibri will reimburse the Total Amount paid by the Customer for the Product, including delivery costs, without undue delay and in any case not later than 14 calendar days from the day Maxlibri was informed of the customer's decision to withdraw from the contract. Refund will be made using the same means of payment used by the customer for the initial transaction (In case of payment by means of a check, the amount of the refund will be made by wire transfer or check and, in the first case, the currency date will be 7 working days from receipt of bank coordinates aside), unless the customer has otherwise expressly agreed otherwise; In any case, the customer will not have to bear any cost as a consequence of such redemption. Refund may be suspended until receipt of the Products or until the Customer has demonstrated that the Products have been returned, if any.

Customer is solely responsible for the diminution of the value of goods resulting from a manipulation of the Product other than the one required to establish the nature, characteristics and operation of the Product. The Product must, however, be guarded, manipulated and inspected with normal care and returned intact, complete in all its parts, fully functional, accompanied by all accessories and illustrations, with the labels where present, still attached to the Product and intact and not tamper-proof, as well as perfectly suited to the intended use and free from signs of wear or dirt. The withdrawal also applies to the Product in its entirety. It can not therefore be exercised in relation to parts and / or accessories of the Product.

In the event that the withdrawal has not been exercised in accordance with applicable law, it will not result in termination of the contract and, consequently, will not entitle you to any reimbursement. Maxlibri will notify the customer within 5 working days of receipt of the Product, rejecting the request for withdrawal. The Product will remain at Maxlibri at the disposal of the customer for the withdrawal that will have to be made at the expense and under the responsibility of the customer himself.

In the event that the Product for which the withdrawal was suffered has suffered a decrease in value resulting from manipulation of the goods other than the one necessary to establish the nature, characteristics and operation of the Product, the amount of redemption shall be reduced of an amount equal to such a decrease in value. The fact and the consequent reduced repayment amount Maxlibri will notify the customer within 5 business days of receipt of the Product, providing the same with the same, if the refund has already been paid, the bank coordinates for payment of the amount due by the customer due to the Product's decline in value.

The Withdrawal Right is excluded when providing sealed audio or video recordings (such as a DVD or music CD) or sealed computer software that has been opened after delivery. Consider providing audio or video recordings from which the SIAE badge has been removed.

In the event that, under one of the legal hypotheses, the right of withdrawal is not applicable, such exclusion will be a specific date and express communication in the Product Card and in any case during the purchase procedure before the customer proceeds to transmission of the order.

Form of communication

All communications relating to the performance of this contract, unless otherwise specified, may be effected by e-mail. In this regard, Libroco will be reachable at, while the customer will receive the mail at the address stated at the registration, under the obligation to keep it constantly updated through the special "personal data update" on the site.


Maxlibri makes no warranties and assumes no liability or obligations other than those expressly provided in this contract.

Changing contractual terms

All information regarding the description and price of the goods on the site are not contractual but simple offers to offer. Maxlibri will be able to modify such information, including pricing and availability, without notice, and will be free to withdraw from the contracts already signed when it becomes apparent that there are errors on the site or on the order.

Online negotiation, applicable law, and competent forum

In order to resolve all disputes arising in connection with this contract, Maxlibri declares to adhere to the online conciliation procedures of the Chamber of Commerce of Florence. All information on how to proceed is available through the C.C.I.A.A. of Florence at URL:, or by e.mail to:
If the above-mentioned conciliation procedure can not be activated due to the default or the choice of the client, disputes must be brought to the attention of the Forum of Florence (subject to the application, where the conditions are met, of the rules for the protection of consumers) and will be solved according to Italian law.